Annels

Thank you for choosing our attractions! In this section you can read the Terms of cooperation to avoid unpleasant incidents. 

Placing an order

- By contacting our customer service team, you can make a reservation for the attraction(s) you are interested in or choose an alternative if the attraction(s) you have chosen are already rented on the date you are interested in.

- To place an order, you need to fill in the order form.

- Upon receipt of your completed order form, a customer service representative will contact you to confirm your order and clarify any questions.

- If you choose to pay for the rental of the attraction, transport costs, staff and other costs associated with your order by bank transfer, you will be sent an invoice which must be paid prior to the set installation date of the attraction.

- If you choose to pay for your order in cash, this must be handed to Annels staff at the time of delivery before the attraction is installed.

- If the invoice is not paid on time or if payment for the order is not received when the attraction is delivered (if you choose to pay in cash), the company has the right not to provide the services.

- The Customer must notify the Company of any difficulties at the access or installation at least 2 working days before the date of the delivery of the order. The Contractor reserves the right not to install the attractions if the installation site is particularly difficult to reach or if the Customer has not paid the installation difficulty surcharge in accordance with the ordering conditions.

Please note!

! Inflatable attractions and carousels (as well as certain sport and competition attractions and equipment) require a continuous power supply of 220V or 380V depending on the attraction. Insufficient power supply or high fluctuations can cause overheating and damage to the motor. If such damage is caused by an inadequate power supply, the cost of repairing the damage will be borne by the customer.

! The attraction must not be more than 40m from the electricity connection (if the distance exceeds 40m, the Customer must pay an additional €14.50 for every additional 10m).

! The rental price does not include staff (except for carousels and certain equipment which cannot operate without our staff). Annels staff is not required for private events up to 30 people, but is mandatory for public events. If the client does not choose to have Annels staff, he must provide his own.

Annels staff shall supervise the technical operation of the attraction and regulate the flow of participants in the attraction (number of visitors at a time, age, etc.). Annels staff does not provide childcare at the attraction!

! Minimum number of staff during the operation of the attraction - at least one staff member at each entrance of the attraction.

! One Annels employee costs EUR 75.00 per event up to 8h. For longer events and night hours (22.00-06.00) an extra charge is calculated for the number of hours.

! The location of the attraction must be flat, without sharp edges (roots, cobbles, etc.), without obstructive objects in front (trees, poles, shafts, manholes, etc.) so that children cannot be injured when getting on and off the attraction.

! The attraction must be placed as far away as possible from hazards such as power lines, etc.

! The area around the attraction must be kept clear of any objects that could cause injury. The clear zone must surround the entire attraction - at least 1.8 m from the enclosed wall of the attraction. There must be at least 3,5m clear from the entrance of the attraction. Exception - if the attraction with enclosed walls (without entrance) faces directly onto a wall or walls (e.g. house walls). In this case, the walls must be at least 2,0 m higher than the highest platform of the attraction, unless the attraction has a permanent roof.

! It is forbidden to be inside the attraction during the installation and dismantling (inflating and deflating) of the attraction.

! For safety reasons, inflatable attractions must be secured by means of a tie-back, so that the place where the attraction is placed must have a lawn, poles, trees, columns or similar objects to which the attraction can be tied back. If the attraction cannot be secured in this way, it shall be secured with sandbags or an alternative solution. If the Customer fails to inform the Contractor of the expected conditions at the installation site and the attraction cannot be secured, the Customer shall be liable for any movement of the attraction due to wind or other external conditions.

! The attraction must be placed on a flat site. The slope of the site must not exceed 5 % in any direction. 

! If fences are used to control the number of visitors (queuing) at the attraction, they must be at least 1,8 m from the enclosed wall of the attraction. They must be at least 3,5 m from the open side of the attraction. The entrance left by the fences shall be at least 1,0 m wide. 

! The weight of the attraction is from ~50 to 500 kg, and we deliver it by car to the place specified by the customer. The installation site must therefore be easily accessible without obstructions and no more than 2-3m from the point of vehicular access. In the event of non-compliance with this condition, the Customer shall pay a surcharge of between €7.00 and €25.00 for each metre exceeded, depending on the weight and size of the attraction.

! If the attraction is to be placed indoors or in other locations where access is difficult (steps, etc.), or if it is to be placed higher than the ground floor, the Customer shall pay a surcharge of € 15.00 - 75.00 per floor or 20% of the order amount depending on the weight and size of the attraction.

! Inflatable attractions are intended to be installed on asphalt or lawn; if the attraction is installed on sand, black earth, gravel, etc. or are specially applied with water, or any other operations are carried out which make it difficult to remove and clean the attraction, the Customer shall pay an additional 20% of the total rental amount of the attraction.

! It is forbidden to operate the attractions in bad weather conditions. Bad weather means heavy rain, wind (from 10m/s), thunderstorms, hail, snow, etc.

! The Contractor accepts no responsibility for weather conditions. If the Contractor has delivered and hired the attraction to the Customer and there is bad weather (rain, snow, thunderstorms, etc.) during the rental period which affects the operation of the attraction, the Contractor shall not compensate for this in any way.

! The rental time of the attractions is up to 8h, the rental time of the carousels is up to 6h.

! The rides are delivered, set up and dismantled between 8.00 and 22.00.

!  Delivery (round trip) for orders up to 105.00€ - 0.40€ per km. Starting point Riga, Ulbrokas iela 42B. For orders over 105.00€ delivery in Riga is free of charge, for orders outside Riga - 0.40€ for each km round trip, starting from the Riga border.

!  Please note that if your order needs to be delivered by several cars (for example, when ordering several carousels), the delivery costs are calculated for each of them.

!  For untimely cancellation of a booking, the Customer shall pay to the Contractor a penalty of 25% of the total amount of the order. The term "untimely notice" shall mean a period of less than one full working day before the scheduled delivery date.

! The Customer shall be fully responsible for the care and proper use of the attraction for the purpose of the entertainment.  If the attraction is partially or totally damaged during the rental period due to the fault of the Customer, the Customer shall pay the full amount of the damages caused to the company and shall additionally pay a penalty of 50% of the total amount of the contract.

! The Customer undertakes to return the hired attraction within the time and in the order of use.

! The Contractor shall be liable for the safe operation of the attraction, provided that it is used in compliance with the safety regulations and for the purpose for which it is intended.

TERMS OF USE OF THE INFLATABLE ATTRACTION

Before visiting the attraction, please read and familiarize your children, visitors and customers with the ANNELS rules of use.

The attractions must not be operated in case of high winds (more than 10m/s), heavy precipitation, power failures and damage. It is forbidden to pour water, sand, etc. into the attractions.

At least one supervisor must be present at each entrance of the attraction at all times during its operation (can be provided by the customer).

The attraction supervisor must use a whistle or other sound signal devices to draw the attention of visitors.

The following are prohibited in inflatable attractions:

• Entering with shoes on;
• Slide down slides head first, on stomach, standing on feet;
• Jumping from the top of the slide or the edges of the attraction;
• Use chewing gum, candy, drinks and other foods;
• Bring sharp objects (including glasses, neck chains, shoelaces) that endanger the safety and health of children;
• Shoving, hitting, kicking or otherwise harassing other visitors;
• Climb or sit on the protective boards of the attraction;
• Hang or climb on the safety nets of the attraction;
• Touch the inflatable attraction's motor, wires, cables, etc.
• Do flips and somersaults;
• Jump within 1.2m of each other;
• Jump near the exit and on the inflatable mat outside the attraction;
• Use the attraction and be in it while it is inflating or deflating.

When using the slide:

• Be seated, facing forward and with legs together;
• Make sure there are no other visitors at the end of the slide.

Other rules:

• Visitors must leave the attraction immediately in the event of a power outage or power failure.
• The number of visitors to the inflatable attraction must not exceed the number indicated on the markings of the attraction and/or as previously indicated by Annels staff or the administration.
• Inflatable attractions may be used by children up to the height indicated on the label of the attraction or up to 1.40 m if the label does not restrict height.
• All visitors must follow the same direction of movement when using the attraction; running in opposite directions is prohibited;
• It is forbidden to be on the attraction while pregnant or with a medical condition;
• Pets are not allowed in the attraction.
• It is strictly forbidden to use the attraction under the influence of alcohol, drugs and psychotropic substances!
• Children of similar age and height may use the attraction at the same time; the biggest and most active children must be separated from the smallest;
• The entrance to the attraction must remain free of obstacles and distracting objects.
• Make sure the child really wants to visit the inflatable attraction.
• It is recommended that only children from 3 years of age visit the inflatable attraction without their parents.
• The attraction must remain clear of obstacles and any sharp objects during use.

To get off the inflatable attraction, sit on the edge of the inflatable attraction and get off carefully. It is strictly forbidden to jump.

Parents, teachers and event organisers!

• Before visiting the attraction, make sure your child does not want to go to the toilet.
• Please note that failure to comply with the above rules may lead to serious injury!

The administration and the staff cannot be held responsible for injuries and accidents caused by failure to follow the instructions for use of the attractions or by failure to follow the instructions of the staff. Children may fall, bump or injure themselves, as the attraction is visited by children of different ages and characters whose behaviour cannot be predicted by the staff.

Have a nice and enjoyable visit!

In case of emergencies and accidents, the supervisor of the attraction should immediately respond to the situation, providing First Aid if necessary and contacting the relevant rescue services.